Your printer might be working smoothly but the print outs that you are getting look terrible or illegible. In such cases, you can of course get in touch with the Brother Printer Help desk to get the issue resolved, but before you do the same, you should try to fix the issue on your own.
In order to fix the poor quality print quality, you will need to understand what exactly causes the poor quality print outs. It can be caused due to
• Low toner level • Poor quality toner • Unclean internal parts of printer • Poor quality of paper
In case you do not get the desired print quality then you can follow the below mentioned steps to get the best quality prints:
• Check the toner of the printer; replace it with a new one in case the level of the toner is low. However, before doing so make sure that you switch off the printer
• If the paper in the input tray looks rough and moist or may be it is not compatible with the printer, you can change the papers.
• Clean the internal parts of the printer but make sure that you do not use any wet cloth as this can further damage the vital parts of the printer. Also wipe the print head with a lint-free, dry cloth or foam swab.
• In case of inkjet printers, the nozzles on heads can get blocked causing horizontal lines on prints and poor color and image quality. This can be solved by cleaning the print heads. Usually, the cleaning procedure can vary from one printer to the other but there may be an option in the printer software or on the printer control panel in the computer. In addition to this you can take help from the manual to know how to clean the nozzles.
• Check that the paper setting in the printer matches the quality of the paper within the printer. For instance, high gloss paper printer settings should not be mixed with plain paper.
• Also find out if the paper is loaded correctly into the paper tray. Most papers are intended to be printed on one side which typically means the shinier side of the paper.
Apart from all these points it is important to keep in mind that if the picture resolution may be too low in relation to the printer print quality setting then it can result in bad print quality. This can be resolved simply by printing at a lower print quality setting or by getting an image with a higher resolution.
All these simple steps should ideally help you to fix the poor print quality but in case the print quality is still not up to the mark after completing all of these steps, then you should not hesitate to contact Brother Printer Help technical support team. But make sure that you have the model and serial number handy with you as the troubleshooting steps for each printer may differ.